Mobile Enhancement of Care Work
نویسنده
چکیده
This paper describes the organizational implementation of a mobile system in social home care. By recording the times, places and tasks carried out, the new mobile system was planned to enhance managing and planning of home care services to become more efficient in the future. Home care workers view the system as a device for controlling working time. There is an apparent tension between independence and control as well as between technical and care rationalities of the work. This longitudinal ethnographical study aims to describe how the new mobile technology was appropriated to be a meaningful feature in the care context. The technology-led change is assessed from the perspectives of use, control, technical problems and disappointment.
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